Henrik Kniberg — Mind the Gap

From Mind the Product 2019

Source: https://customertouchpoint.co.uk/wp-content/uploads/2019/01/mind-the-gap-1876790_1920.jpg [Mind the Gap written on London Underground floor]

Story Time: When the gap was large

In 2009, Lego began to release Lego Universe: it was like WoW, for kids, with Lego — an open do-what-you-want building playground.

Lego Universe — a screenshot. Source:[https://www.youtube.com/watch?v=IhtSX_34fUA]

Funny side story: In one level they had a composer and a national orchestra. But it didn’t fit in the dvd capacity so was wasted.

Minecraft also allows people to build things from bricks. Minecraft’s first version was built in 6 days by 2 people back in 2009, and was released to a community forum. The community enjoyed it and suggested features and gave support.

A screenshot of the first version of minecraft
A screenshot of the first version of minecraft
A screenshot of the first version of Minecraft; Source [https://www.planetminecraft.com/blog/the-first-moments-of-minecraft/]

Release often to get user feedback quickly

This is also a compelling reason due to stress on your development team, Henrik suggests. If a train comes once a day, your spend all day being worried about getting it. If anything goes wrong you miss it, and disaster ensues.
If a train comes every minute, there is less stress, more chance to make sensical decisions and overall an easier journey.
The only issue is the expense of the ticket…

Slice the elephant

From Henrik himself. Source [https://www.crisp.se/konsulter/henrik-kniberg]

Autonomous means autonomous

Teams should have complete autonomy, have fun and be directly next to users. Having teams for understanding this feedback or doing QA for thnigs users wont like will mean the issues become permanent and continued appose to fixed earlier.

Radical transparency needs to be present

For this to exist you need trust that no person feels like they are going to be fired, demeaned or other. That transparency allows indication of alignment. Like-wise business objectives need to be aligned and communicated:

Source: Henrik! I have discussed this before here: https://medium.com/@acgoff/product-roadmaps-leap-example-a816b6dfd223

Henrik also champions curiosity over pride

Saying that pride will stop you learning, curiosity doesn’t. He frames himself as a marker, not a coder, and enjoys every opportunity to do so.

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